Free US shipping on orders over $5030 day home trial, love it or send it back2 year warranty on every productTracked delivery to all 50 states, duties includedFree US shipping on orders over $5030 day home trial, love it or send it back2 year warranty on every productTracked delivery to all 50 states, duties included
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NIMBO · operated by KERCOT SCALE LLC

Returns & 30 day trial

Last updated: September 25, 2026

Use it for real for 30 days. Not for you? Send it back. Wrong size or color? Exchanges are free.

Your 30 day window

You can exchange or return a product within 30 days of the date it was delivered. You do not have to give a reason. There is no restocking fee.

Condition of returned products

The 30 day trial means you can actually use the gear before deciding. A returned product must be:

  • clean and dry, free of sand, mud, odor or pet hair;
  • complete, with its stuff sack, carry bag, pouch, repair patches or other accessories;
  • undamaged beyond normal use: no cuts, burns, punctures or bent frames.

Apparel (tees, shorts, caps) must be unworn apart from trying it on, unwashed and with its tags, for hygiene reasons. The sticker pack must be unopened.

These conditions never apply to a product that arrived damaged, defective or different from what you ordered. Those are always taken back or replaced at no cost, worn or not.

Free size or color exchange

  1. Email coton640@gmail.com with your order number, the item and the size or color you want instead.
  2. We ship the new one right away at no cost to you, and reply with a return address for the first one.
  3. Send the first item back within 14 days of receiving the new one. One free exchange is offered per item.

If what you want is out of stock, we refund you instead once the return reaches us.

Gifts

If the product was a gift, the recipient can exchange it for another size or color, or for store credit, with the order number or the gift giver's email. A refund to the original payment method goes to the person who paid.

Fair use of the trial

The 30 day trial is meant to let you decide, not to rent gear for a trip. We reserve the right to refuse a return or offer store credit only if the same customer returns several used products in a row, or if a product comes back in a condition that shows it was used well beyond a normal trial. We will always tell you why.

Returns for a refund

  1. Email coton640@gmail.com with your order number and the products you want to return.
  2. Within 2 business days we reply with a return authorization and the return address.
  3. Pack the products securely and ship them with a tracked service within 14 days of our reply. Return postage for a change of mind is paid by you. Keep the receipt and the tracking number.

Important: only use the return address we send you. Do not send returns to our registered office in Sheridan, Wyoming. That address is a registered agent office and cannot receive or process returned parcels.

Refunds

  • We inspect the return and issue the refund within 5 business days of receiving it. We email you when it is done.
  • Refunds go back to the original payment method only. After we issue it, your bank or card issuer usually needs 5 to 10 business days to show it on your statement.
  • You get back the price paid for the returned products, plus any sales tax charged on them. If your whole order is returned, the shipping fee you paid, if any, is refunded as well.
  • Packs. If you bought a Duo or Trio pack and return part of it, the refund is the pack price minus the current Solo price of each pad you keep.
  • If a returned product does not meet the conditions above, we email you photos and explain why before doing anything, and we ship it back to you at our cost.

Damaged, defective or wrong item

If something arrives damaged, defective, or is not the item or size you ordered, email coton640@gmail.com with your order number and photos. We send a replacement or refund you in full, your choice, and we pay all shipping. You do not need to use the 30 day window for this. See also our Limited Warranty.

Cancelling before shipment

If your order has not shipped yet, email us and we cancel it and refund you in full, usually the same business day.

Late or missing refund

Check your bank or card account first, then contact your card issuer, since posting can take a few days. If you still do not see it 10 business days after our refund email, write to coton640@gmail.com and we will send you the refund reference so your bank can trace it.

NIMBO is a trade name of KERCOT SCALE LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: coton640@gmail.com.